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Frequently asked Questions


Getting Started

I am new to NESCAFÉ® DOLCE GUSTO®, how do I register

All you need to do is hover over ‘My Account’ and click ‘Join Now’.

What are the benefits of registering with NESCAFÉ® DOLCE GUSTO® Online?

When you register your machine you can look forward to lots of great things from NESCAFÉ® DOLCE GUSTO® you can:
•Be the first to know latest news, tips and money-saving offers.
•Enjoy our exciting e-magazine delivered straight to your inbox.

I have problem registering

You must take great care when completing the registration form. If you make a mistake or don’t complete all the information, the system won’t always highlight it. You’ll either be directed back to that page, or it may accept incorrect information, leading to problems down the line.
Particular care is needed when:
•completing your address – ensuring full address are entered in a single box.
•filling in your email address – please double check it before you click ‘Next’
•selecting the correct machine model – make sure you select by the shape, not the colour.
If you are still experiencing problems, please contact the NESCAFÉ® DOLCE GUSTO® hotline free on on 1800 6699 .

I cannot click on the link in the email you have sent me.

If the link doesn't work, please copy and paste the link directly into the address bar of your browser.
If the link still doesn’t work, please be aware that different email providers put expirations on links in emails. The links usually last between 60 and 90 days, so there should be plenty of time between your registration and your confirmation. If you think your link has expired, please re-register.

I have not receive the confirmation email to complete my registrations

Please check in your junk mail folder. If you can’t find the email, you can request a new confirmation email. Just login at the top right hand side of the screen using your username and password. You will then be prompted to enter your email address and a confirmation email will automatically be sent. Once you have clicked on the link from the email your account will be fully activated.

Is your website secure?

The NESCAFÉ® DOLCE GUSTO® website is fully secure and adheres to best practice e-commerce security measures.

How do I login?

To login, all you have to do is enter your username and password at the top right hand corner of the website.

I am having problems viewing the website

In order to use this site, you must have ‘cookies’ enabled on your computer.


•Go to ‘Tools’ on your Internet browser
•Select ‘Internet Options’.
•Adjust your security or privacy settings to allow all cookies.

This website will not work properly unless you do this. For Apple Macs please consult your relevant technical help team.
From time to time, the website undergoes maintenance, which effects performance. If you’re having continual problems, please contact the NESCAÉ® DOLCE GUSTO® hotline free on 1800 6699 .

I want to change my account details

To change your details, please login with your existing username and password. Then roll over ‘My NESCAFÉ® DOLCE GUSTO®’ at the top of the page and click on Profile & account.
If you change your email address you will be sent an email confirmation. Please follow the instructions on this email to confirm the changes.

I have changed my email address - What do I do?

It’s quick and easy to change your email address on the NESCAFÉ® DOLCE GUSTO® website.


•Once you’ve logged in, click on 'My Account‘. Under 'contact information‘ click on 'edit'
•Edit your email address (as well as any other personal information) and click 'Submit'

How do I unsubscribe from hearing from NESCAFÉ® DOLCE GUSTO®?

To unsubscribe from our communications (including latest offers, products, news and free samples) please call the NESCAFÉ® DOLCE GUSTO® hotline free on 1800 6699
Please bear with us. Due to our processes, you may still receive some communications for up to two months.

About the machine

Where can I buy NESCAFÉ® DOLCE GUSTO® Machines?

NESCAFE® Dolce Gusto® machines are available at selected major department stores, electrical chains, super and hypermarts.
You can find your nearest retailer by clicking here.

How does the machine works?

The NESCAFÉ® DOLCE GUSTO® machine heats water, which is passed at high pressure – a maximum of 15 bars – into the coffee cup through a capsule of high quality NESCAFÉ® roast and ground coffee. The coffee that is used in the capsules is made of premium NESCAFÉ® bean varieties. Each capsule makes one cup of coffee in under a minute.

The high pressure and the capsules are designed to deliver an even distribution of water and pressure over the coffee to get the full flavour. This system uses pressure similar to that of professional machines. Whereas coffee percolators operate at one bar of pressure (normal atmospheric pressure) and a number of other machines operate at no more than two bars, the NESCAFÉ® DOLCE GUSTO® system can operate at 15 bars.

What are the differences between the different machines in the range?

You can find out all about our machines including full descriptions here.

Can I buy NESCAFÉ® DOLCE GUSTO® in any other countries?

Yes, you can. Simply scroll to the very top of this page and click on the link on the left that says ‘Country selection’ to see all the countries in which NESCAFÉ® DOLCE GUSTO® is available.

Can I order spare parts for my machine from you?

If you need to replacement parts for your machine please call our NESCAFÉ® DOLCE GUSTO® helpline free on 1800 6699 and we will be happy to help.

My machine has stopped working

If you’ve tried descaling and are still having problems, please call the NESCAFÉ® DOLCE GUSTO® hotline free on 1800 6699.

About the capsules

Where can I buy NESCAFÉ® DOLCE GUSTO® Capsules?

You can buy capsules directly from delected major electrical chains, department stores and major hyper/supermarket chains.

How much coffee do I need for 1 cup?

All our drinks require one or two capsules. The amount of water you add to each is of course up to you, but our suggestion for how to prepare each hot drink is printed on the box.

How do I know which capsules to use for which drinks?

The top of the capsule will tell you which drink it is, but you will need to look at the colour of the base to see which kind of capsule it is, whether milk, coffee, chocolate or a cold variety. The milk capsules have a white base and the coffees are black or dark brown. The chocolate capsules have a light brown base, while cold drinks have a silver base. If you would like to see online demonstrations of how to make the drinks, hover your cursor over ‘ABOUT NESCAFE DOLCE GUSTO’ on the top menu and click on ‘System & Demo’.

Can you use other coffee capsules or only NESCAFÉ® DOLCE GUSTO® capsules?

Only NESCAFÉ® DOLCE GUSTO® coffee capsules are suitable for use with this machine. They are the only capsules that fit and that correspond to the high quality requirements for this system.

Are the capsules recyclable?

Unfortunately, due to the complex nature of the NESCAFÉ® DOLCE GUSTO® capsules, they cannot currently be recycled. We apologise for this but, in order to ensure the quality of the product, we believe this is the best method of packing. We recommend that used capsules are simply disposed of in your regular household waste.

We work very closely with all our packaging suppliers to ensure that the performance of our packaging is regularly improved and we take advantage of any technological advances.

You can read more about Nestlé’s commitment to corporate and social responsibility here.

Are the capsules reuseable?

No, each capsules is for single use only

My box of NESCAFÉ® DOLCE GUSTO® capsules does not contain any milk

For milky drinks such as Cappuccino or CHOCOCINO®, you will need to use two capsules – one of which contains the milk. The top of the capsule will tell you which drink it is, but you will need to look at the colour of the base to see which kind of capsule it is, whether milk, coffee or chocolate. The milk capsules have a white base and the coffees are black or dark brown. The chocolate capsules have a light brown base. Remember, if you’ve ordered a black drink variety, there won’t be milk included in your box. If you would like to see online demonstrations of how to make the drinks, hover your cursor over ‘ABOUT NESCAFÉ® DOLCE GUSTO® on the top menu and click on ‘System & Demo’.

If you check your box and you feel that you were not given the correct amount of milk capsules, please call the NESCAFÉ® DOLCE GUSTO® hotline free on 1800 6699.

Will you produce any other kinds of capsules in the future, such as teas?

We are always looking to add new flavors to the range every year. We also bring in seasonal limited edition flavors from time to time. So register here to keep up to date with our new varieties that will be launched in the future.